This message indicates the software detected a mismatch between the vehicle or software hardware ID and the security/licence ID on the AUTODATA dongle (hardware key). The application refuses or limits functionality because the dongle’s credentials do not match the expected hardware signature.
Download the latest Sentinel drivers and run the installer as an Administrator Reboot and Reconnect: Restart your PC before plugging the dongle back in. 2. Check for "Core Isolation" Conflicts (Windows 10/11) Modern Windows security features like Memory Integrity can sometimes block older dongle drivers. Matsusada Precision Windows Security Device Security Core isolation details If "Memory integrity" is on, try turning it and restarting to see if the dongle is recognized. Matsusada Precision 3. Verify Hardware UID
Incorrect License Generation: If you used a keygen to generate a registry file, using the wrong UID (e.g., an 8-digit code for a 32-bit system on a 64-bit machine) will cause a mismatch. Recommended Troubleshooting Steps Reinstall Sentinel Drivers: Close Autodata and unplug your USB dongle. Guide: “The hardware information does not match with
What Does This Error Mean? Autodata uses a physical USB dongle (hardware lock) as its primary form of copy protection and licensing. The software on your computer stores a unique “fingerprint” of that specific dongle. When you see the “hardware information does not match” message, it means one of two things:
If you are an automotive diagnostic technician, few things are as frustrating as preparing to run a critical diagnostic scan or access a wiring diagram, only to be met with a cryptic error message. One of the most common and confusing alerts encountered in professional workshops using AutoData (a leading technical data provider for vehicle repairs) is: Matsusada Precision 3
The error message "The hardware information does not match with your dongle, please contact Autodata" indicates a security verification failure between the Autodata software and the physical USB license key (dongle). This typically occurs due to corrupted driver settings, incorrect software installation, or hardware identification conflicts. Primary Causes
, ensure you see "SafeNet USB SuperPro" or "Sentinel USB Key". incorrect software installation
: Ensure you are running the software and any associated emulators with full administrative privileges. Verify Drivers